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March 17, 2020

CSA Service Desk Notice: COVID-19

The CSA Service Desk team is open for business.  The team is working remotely to support social distancing and the direction of our local authorities as per the COVID-19 guidelines.

The contact information and hours of operation for the CSA Service Desk remain unchanged however the following considerations have been made to ensure services continue uninterrupted during this time:

Firm Enrolment Forms (for firms applying to enrol on NRD)

  • Do not courier NRD Enrolment documents. Scan and send via email to csaops@cgi.com instead.
  • We will follow up to collect hard copy versions once we return to the office.
  • The firm enrolment fee can be paid via EFT.  Please email csaops@cgi.com for instructions.

Please contact the CSA Service Desk at 1-800-219-5381 should you have any questions.  We understand this is an uncertain time for everyone and thank you in advance for your patience and understanding.

There is no change to filing individual submissions on NRD.